Frequently Asked Questions
Welcome to our FAQ page! Find quick answers to common questions about our services, products, and operations. We’re here to make your experience easy and hassle-free. If you need more help, contact our support team—we’re happy to assist!
Yes, since availability at our workshop is limited. Please call, email, or message us to arrange a convenient drop-off time.
Yes, our initial assessment of your lighting fixture is free. Simply drop off your lamp, and we’ll provide a quote within 1-2 business days.
We are located at 421 East 82nd Street on the Upper East Side of Manhattan.
Our technicians are UL certified, the gold standard in electrician certification and safety. With over 20 years of experience, you can trust us with your lighting needs.
Repair times vary depending on the complexity of the job, but most repairs are completed within 3-5 business days. For more intricate restoration work, we will provide a timeline during the initial assessment.
Yes, for larger or more complex fixtures that cannot be easily transported, we offer on-site repair services. Contact us to schedule an appointment and discuss your specific needs.
Yes, we can source and replace missing or broken parts such as crystals, bulbs, sockets, and wiring. If you have a vintage or unique fixture, we’ll work to match the original design as closely as possible.
Yes, for your convenience, we offer pick-up and delivery services for larger lighting fixtures. Contact us for pricing and availability.
Need More Help?
Still have questions? Our support team is here to assist you with anything you need. Whether you’re looking for more details about our services, need help with a product, or have a specific request, we’re happy to help. Don’t hesitate to reach out—we’re just a message away!